Android update causes Google Maps to malfunction critically

As a result, outages that cause critical Google Maps functions to malfunction are not uncommon. The introduction of Android 12, which was one of the most anticipated OS updates in the past 12 months, is just the latest example.

Voice navigation doesn’t work during a phone conversation, so you’ll have to rely on visual instructions for the whole process, according to several Android 12 users who have the update loaded on their handsets.
See what we can find out about the situation, then see if there’s anything you can do to help fix the problem.

First of all, it looks like it’s all happening as a result of the Android 12 upgrade. Why an OS upgrade interferes with a critical piece of Google Maps isn’t all quite obvious, but no one has reported the problem on Android 11 devices. This is a feature that is only available on the new version of the OS, and it appeared shortly after the start of distribution at the end of 2020.

As a result, many phone models are impacted. In principle, using a Google Pixel should provide a much better experience, but it clearly doesn’t. Considering this is a Google phone running a Google app on top of a Google OS, that makes sense. The Pixel, like many other Samsung devices, is affected by the same bug as the Galaxy S7.

Only when a phone call is in progress does the audio instruction disappear. This means that the person in the driver’s seat not only has to listen to the chat, but also check the screen for instructions from time to time, which we all know is a big no-no while driving.

Users reported that when they hang up the phone, audio assistance is restored and working normally, indicating that there is a type of issue that prevents Google Maps sound from playing while chatting on the phone with someone ‘a.
Older and newer variants of Google Maps exhibit the same behavior, and upgrading to the newer version makes no difference. This seems to imply that Android 12 is at fault, rather than any other program. In other words, if Google eventually decides to provide a solution, it’s very likely that it will be rolled into an OS update rather than a new version of Google Maps.

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