Google Maps stopped working correctly for hours • The Register

Google Maps Platform services disappeared for a few hours on Friday as various APIs went down.

Around 8:47 a.m. PDT (1:47 p.m. UTC), users of Google Maps Platform services began reporting issues. These appeared on crowdsourced reporting sites like DownDetector.com and on the Maps platform status page.

“We are seeing difficulties accessing certain Google Maps and Google Maps Platform services,” a Google spokesperson said. The register by email. “Our team is investigating and working to resolve the issue as quickly as possible.”

The service status page indicated that the Directions API, Game Services, Maps Embed API, Maps JavaScript API, Maps Static API, and Places library all suffered outages.

The outage disrupted the operation of third-party applications that integrate Google Maps Platform APIs. For example, FlightRadar24, which offers flight-tracking apps and uses data from Google to show geographic details, warned that users could run into problems. In this case, that meant cards with no details on them.

The IssueTracker for the various APIs indicates that the outages affected countries around the world. Reports of issues with websites and apps using Maps have arrived from Brazil, Canada, Ecuador, Guatemala, Lithuania, Japan, the UK and various US states.

These reports highlight the seriousness of the loss of access to geographic data: “The Google Maps outage is currently affecting GPS tracking and address transmission for EMS services in Texas,” a trouble ticket states.

Meanwhile, in Manitoba, Canada’s Click Before You Dig service – which relies on Google Maps data to check whether a planned excavation could disrupt buried utilities – limited responses emergency telephone inquiries only for about an hour due to Maps being out of order.

Google Cloud does not appear to have been involved in the snafu. Other than a notice about issues with Horizontal Pod Autoscaler (HPA) and limited GKE validation issues, the GCP status page remained fully green for the duration.

“Customers may experience performance issues with Horizontal Pod Autoscaler (HPA) versions 1.21 and 1.20, causing delays in scaling and cluster scaling actions. only affects clusters with more than 100 HPA objects,” reads a banner on the cloud status page.

Another warns: “Fast and unexpected reduction in Horizontal Pod Autoscaler (HPA) controlled workloads, resulting in potential overhead and subsequent outages. HPA versions 1.21 or higher are affected by the issue. Customers may increase minReplicas or set a scaling policy with large periodSeconds to increase stabilization for periods longer than 15 minutes to work around the issue.”

Shortly after 1:00 p.m. PDT (7:00 p.m. UTC), a Google spokesperson said the issue with the maps service had been resolved: “We can confirm that the technical issue from earlier today is now resolved. All services Google Maps and the affected Google Maps Platform are now operational globally again.”

The register asked Google if anyone could provide a technical explanation for what happened, but, alas, we received no response to that particular question.

Google may not have all the answers yet. In the IssueTracker thread, an unidentified Googler says, “We will post an analysis of this incident once we have completed our internal investigation.” ®

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